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    Frequently Asked Questions

    Below you’ll find the most frequently asked questions about evanhealy, skin conditions, and our products.
    If you have additional questions, please call us at 1-888-335-0190 or email orderdesk@evanhealy.com

    Product Specific

    What is the difference between French Rose and Green Tea Clay?

    Green Tea Clay provides a deep-action cleansing mask with the antioxidant properties of certified organic and powdered matcha green tea, which leaves the skin feeling clean, light, and refreshed. It is deeper-reaching in its action, and ideal for congestion and break-out prone skin.

    French Rose Clay with Rhassoul, a mineral-rich clay from the Atlas Mountains of Morocco, is a gentle, exfoliating, refining and polishing treatment appropriate for all skin. It is more topical in action.

    What is the difference between the Oil Serums?

    Each of our Oil Serums play an essential role in providing complete nourishment for the skin. In combination with one of our Facial Tonic HydroSouls, the skin doesn’t need anything else. Our unique ‘oil and water’ combination cleanses, tones, hydrates and protects all skin regardless of condition. And while each Serum ‘targets’ a particular skin condition, it is also true that each Serum will provide all the ‘essential basics’ that the skin requires to remain healthy and balanced.

    Choosing the right Serum is not an ‘either/or’ situation. All of our Serums – regardless of your current skin condition – will leave your skin in a healthy, balanced state.

    Our Rosehip Treatment Facial Serum – Rose or Blue – is an excellent everyday choice for most skin conditions. Rosehip seed oil is considered a ‘dry’ oil and is perfect for those with normal to oily skin. Our Rosehip Serum combined with one of our HydroSouls works to normalize oil balance in the skin.

    • Our Rose Blend combines sweet, rosy-leaf geranium and earthy, vitalizing carrot seed to balance diverse skin conditions, in particular those with oily/dry combination skin.

    • Our Blue Blend features calming and soothing essential oils of blue chamomile, immortelle, and lavender to enhance the regenerative effects of rosehip seed oil. Can be used for all skin conditions, particularly those with sensitive skin.

    Argan Intensive Facial Serum is nourishing for most skin that requires light, daily protection. It features silky nutritious Argan oil exclusively produced from by the small, self-governed Berber Women’s Cooperatives of Morocco. Precious essential oils of jasmine, sandalwood, and sacred frankincense from Oman add to an exotic treatment.

    Pomegranate Repair Serum is a deeply nourishing daily treatment for delicate, damaged and/or dehydrated, congested, and blemished skin. Features an exceptional combination of fruit, seed, and berry oils known for their affinity with the skin’s natural balance of oil and water, without the addition of essential oils.

    Neem Immortelle Purifying Serum is an excellent option for purifying congested, blemished, and troubled skin. Suitable for many other skin conditions, this formula is a unique combination of the infusion of whole plant immortelle with organic olive oil, combined with immortelle essential oil, and neem-cured organic sesame oil.

    Blue Cactus Beauty Elixir is a wonderful choice for skin that is both incredibly reactive and incredibly dry. Centered around Moroccan prickly pear seed and blue tansy oils, it is a cooling, nourishing, antioxidant-rich oasis for parched, sensitive skin.

    How do you use the Oil Serums?

    Always use evanhealy Oil Serum and Facial Tonic HydroSoul together. Here’s how:

    • Start by putting a dime-sized amount of Oil Serum into palm of hand. Add more or less to fit current skin condition.
    • To that, add generous misting of Facial Tonic HydroSoul (start with 5 – 7 sprays) to Oil Serum.
    • Combine the two together between palms of hands.
    • Press the Oil Serum and Facial Tonic HydroSoul into clean face, evenly distributing between cheeks and forehead/chin areas.
    • Finish with misting of Facial Tonic HydroSoul (optional).

    Many find the rich combination of our nourishing Oil Serums layered with our hydrating plant HydroSouls serves very well as a daily moisturizer.

    What's the difference between a HydroSoul and a regular rose water or facial tonic? Can it be used as a toner?

    Our HydroSouls are organic plant waters, also referred to as a facial tonic, and can be used as a toner. Rose water is a generic term that can refer to both a true rose hydrosol, but also to water with “rose essence” and a dispersant added to it. To learn more about what a HydroSoul is and is not, along with how they are made, please read our Truth Seeker’s Guide to HydroSouls.

    Can you use serums on their own? Do I have to use a hydrosol?

    Using an oil serum on its own will not harm your skin. The reason we encourage the use of Serum + HydroSoul is because the mixture of water and oil penetrates more deeply, and mimics the natural environment of the skin. Adding a HydroSoul significantly enhances the efficacy of the oil serum, and works in synergy with the oil to re-create the skin’s protective hydro-lipid barrier.

    Can I use two serums at once?

    It’s not necessary, but yes, our Oil Serums can be paired up.

    How do you recommend layering the products?

    Essentially, after cleansing, an easy tip is to layer thinnest to thickest. A simple daily routine might be cleanse, hydrosol, oil serum, and day moisturizer. If you’re incorporating Sea Algae Serum, you would generally layer it after cleansing but before moisturizing, however some people like to use it later because they find it works as a primer for sunscreen and makeup.

    In short, there’s not a wrong way to layer the products. You can even add your Oil Serum, HydroSoul, Shea Butter, and Sea Algae Serum into you hand all at once, blend together and apply. Our products are very adaptable and dynamic.

    What is the difference between the Whipped Shea Butters?

    The difference between our Whipped Sheas is subtle. They are both appropriate for all skin conditions, particularly skin that is dry, sensitive, troubled, irritated and over-processed.

    Whipped Shea Butter with Olive Leaf contains a larger variety of herbal infusions including olive leaf, nettle, comfrey, self heal, and calendula infused in olive oil, along with vanilla-infused jojoba oil, which makes it smell like vanilla frosting. It is generally our first choice for very dry, sensitive reactive skin in need of nurturing, calming, and restoration.

    Whipped Patchouli Vanilla Shea Butter contains only a couple of the herbal infusions -- calendula, olive leaf, and vanilla -- and has the addition of Evan’s aged patchouli essential oil, a cooling, grounding essential oil that has a wonderful ability to help soften the appearance of fine lines and wrinkles.

    I'm very interested in oil cleansing, do you have any oil cleansers?

    We currently have a few items that you can use for oil cleansing. The items are: Nourishing Cleansing OilCoconut Cream Cleanser, Neem Immortelle Purifying Infusion, Sweet Blossom Hydrating Oil, and any of our Shea Butters.

    How do the masks exfoliate? Do I have to do anything other than let the mask dry and rinse it off?

    Clay masks exfoliate on their own in a very gentle, non-invasive way. Clays are negatively charged and attract positively charged particles -- things like toxins, and dead cells, etc. They are able to differentiate dead skin cells from living ones and absorb all dead skin cells, as well as drawing out any other impurities. This is a really unique type of exfoliation because many other non-abrasive exfoliants slough away both living and dead cells, as well as disrupt the protective acid mantle the skin creates for itself. By using clay mask as an exfoliator we're able to experience the benefits of exfoliation, without disrupting the epidermal layer.

    The clay is a different color from the last one I bought. Is this normal?

    When using truly natural ingredients, there can be a lot of variation year after year. Sometimes plants + minerals have markedly different scents or color from one season to the next. Since clay is harvested from the earth and not grown, it's not so much that it varies as a result of the seasons, but rather where exactly it is harvested - even if it's coming from the same supplier. It's completely normal and you should still experience the same results.

    Are your products safe to use during pregnancy?

    Yes, in our experience, all our products are perfectly safe during pregnancy.

    If you wish to be extra cautious you might refrain from using the Blemish Treatment Serum, which has a higher concentration of essential oils than our other products.

    By the way, Whipped Shea Butter with Olive Leaf is exceptional to prevent stretch marks.

    How long do your products last and when do they expire?

    Our products have an unopened shelf life of 15 months to 2 years. Lot numbers and sell-by dates are located on the product box and on the product itself. As a standard practice, we recommend discarding opened product after 6 months of use.

    Can I no longer use a product after the sell-by date?

    We cannot guarantee the efficacy of products after their sell-by dates, therefore we do not recommend use after this date.

    Quality + Purity

    Who certifies your products Organic?

    Oregon Tilth certifies most of our key products as organic. Over the past 40 years, Oregon Tilth has led the way in organic agriculture and sustainable production methods, playing a leading role in the formation of a federal USDA National Organic Program and expanding organic sustainability beyond agriculture. Our work with Oregon Tilth ensures the organic integrity of our products.

    Our eye balm and lip balm are certified organic by the New Mexico Department of Agriculture.

    How fresh are your products?

    We make our products fresh by hand every few weeks. Each batch is numbered and dated with an unopened shelf life of 15 months to 2 years. This varies according to product type and can be found on the product box. Once opened, we recommend using our products within 6 months. If stored away from heat and light, they will maintain their freshness and vitality.

    When is the expiration date for my product?

    All our products, excluding the clay masks, are best used within six months of opening. To receive a specific date of expiration, you can call or email in with the LOT number of your product. The Clay Masks are best used two years after opening.

    Are all carrier oils used in your products unprocessed, unrefined, and cold-pressed?

    Yes - we maintain the same standards of quality for all our carrier oils.

    Do you use any synthetic fragrances in your products?

    None whatsoever. All fragrances in our products are from steam-distilled, therapeutic grade essential oils.

    Are all your HydroSouls made the same? Steam-distilled in alembic copper?

    All of our HydroSouls are low-temperature steam distilled using Alembic Copper Stills with the exception of Rose Petal, Immortelle, and Frankincense. These plants are difficult to grow in large numbers in Washington, where our core distilling is done.

    My product’s color/scent is different from the last time I purchased it. Is something wrong?

    Because we use whole plants, our products can vary in scent and color from batch to batch. This is simply a sign of authentic, unadulterated plant material.

    Is your Amazigh Argan Oil unrefined, unprocessed, and cold-pressed?

    Yes. Our Argan oil is sourced from the Al Amal Women's Co-Op in southern Morocco, where it is hand-harvested, hand-cracked, and hand-pressed. You can read more about the process on our blog post about Evan’s journey to meet the women of the Al Amal Women’s Co-operative, where we source the argan oil we use in our products.

    Do any of your products contain ingredients from GMOs?

    No, we don’t use any genetically modified ingredients in our products.

    Are your products cruelty-free?

    All evanhealy products are certified cruelty-free by Leaping Bunny. We never test on animals during any stage of our product development or production — only on willing and eager humans! Nearly all of our our products are vegan friendly, with the exception of products that contain certified organic beeswax, such as our Eye Balm and Lip Balm, and our Clay Mask Brush.

    Why don't you use a dark or amber colored glass bottle for your products to protect them from sunlight?

    We package our Oil Serums and other products in clear glass rather than opaque glass for the very reason that it offers the ability to actually see the color and quality of the Oils, Hydrosols, or any of our products. Literally transparent. While opaque bottles may keep out light, they also hide the presence of bacteria in hydrosols (it’s really important to be able to see your hydrosol), and hide the dullness of processed oils.

    Additionally, to experience optimal results, daily use of the products is key. If you are using the product on a daily basis they will be finished well before they are impacted by light exposure.

    How do you evaluate your products for purity and sustainability?

    • We do not use genetically modified ingredients or parabens in our products.
    • Our products do not contain gluten, with the exception of our Light Moisture Replenishing Fluid which contains oat.
    • Our products are certified cruelty-free by Leaping Bunny and are not tested on animals. Most are vegan with the exception of products that contain certified organic beeswax, like our Lip Balm and Eye Balm, and our Clay Mask Brush.
    • Many of our products are certified organic by Oregon Tilth and the New Mexico Department of Agriculture.
    • We strive to use certified organic ingredients whenever possible.
    • Many products are self-preserving and do not require preservatives.
    • We use sustainable practices including eco-friendly packaging.
    • We work with family farms, tribal villages and self-governed women's cooperatives.

    Ingredients

    Are your products gluten-free?

    All of our products are gluten free with the exception of Light Moisture Replenishing Fluid which contains oat.

    What is your source of Vitamin-E (Tocopherol)?

    We only use one source of Vitamin E, which comes from non-GMO soy.

    What are flower essences?

    Like homeopathy, flower essences are extreme dilutions of plants and water and are thought to capture the vibrational imprint of a plant. As vibrational remedies, they are created to treat our vibrational selves and leave more of an emotional and energetic impact than a physical one. Yet since so much of skin health and beauty is tied into our mental and emotional states, flower essences are a wonderful and supportive tool to use in holistic skin care.

    Are there any hidden ingredients? Is every ingredient listed on the product page and packaging?

    We don't hide any ingredients - our products only contain the ingredients listed on the ingredients tab on the product page.

    Do any of your products contain ingredients from GMOs?

    We do not use genetically modified ingredients in any of our products.

    Which one of your products contain the most Vitamin C?

    Vitamin C is a very volatile, water-soluble compound. Despite popular belief, as a result of its volatility it is actually quite rare to find an active and effective version of it in skin care -- holistic or conventional.

    Much of the isolated l-ascorbic acid Vitamin C based products in the marketplace are already oxidized by the time they hit the shelves. Even if oxidation wasn’t an issue, there is still an issue with isolated Vitamin C products in that they are missing the many incredible cofactors that are always included alongside Vitamin C in nature.

    Are your products Vegan?

    Most of our products are vegan, with the exception of products that contain certified organic beeswax, like our Lip Balm and Eye Balm, and our Clay Mask Brush. All of our products are certified cruelty-free by Leaping Bunny.

    Are your products certified organic?

    Skin Related

    Which of your products do you recommend for Melasma/Hyperpigmentation?

    Both our Rosehip Treatment Serums (Rose or Blue), and our Pomegranate Repair Serum are excellent choices for hyperpigmented skin, especially when paired with a HydroSoul.

    How long will it take for my skin to improve?

    The answer differs for everyone. While most individuals notice immediate improvement, for some it may take 6 to 8 weeks.

    What we put into our body is as important as what we put on it. If your skin takes longer than 6 - 8 weeks to improve, then we suggest consulting with a Nutritionist or Natural Practitioner to address other issues such as diet, digestion, stress and environmental factors that may be causing your skin issues.

    My skin has been looking worse, why is that?

    Switching to a simple, holistic, plant-based skin care routine may result in the releasing or ‘purging’ of accumulated impurities. This process is natural and temporary. Allow your skin to release built-up synthetics, preservatives and toxins. How long this takes depends on your individual situation – your health, diet, digestion, stress and prior skin care choices.

    What should I use at night?

    Nighttime is when the skin regenerates and detoxifies, and because of this it is important to be light-handed with your product application at this time. It’s important to avoid waxes, emulsifiers and more complicated formulations at night, which is why we suggest, after cleansing, to stick to a simple routine of Oil Serum and HydroSoul only. If you need a bit more moisture than Oil + HydroSoul alone provides, Whipped Shea Butter is the best choice for night care.

    What should I use for wrinkles?

    Follow one of our daily treatment rituals (according to your individual skin condition) – Balancing, Calming, or Purifying. Each treatment ritual includes the basics for healthy, vibrant, toned skin: gentle Cleanser, nourishing Serum and HydroSoul combination, moisturizer, and a deep pore-cleansing Clay Mask.

    You may adjust or add the following to the daily treatment protocol:

    • Pomegranate Repair Serum is the most regenerative of the Oil Serums.
    • Our Whipped Shea Butter is an excellent choice for those with damaged, dry, dehydrated or sensitive skin conditions.
    • Our Sea Algae Serum is an antioxidant treatment that helps the skin appear firmer and more resilient.
    • Frankincense Hydrosoul is a resinous, restorative and rejuvenating hydrosol that supports tone and firmness in all skin.

    How can I exfoliate skin?

    Acid peels dissolve the epidermal layer and weaken the skin’s ability to defend itself. Our approach to skin health is one of longevity. This means we only work with ingredients that support the long-term health of the skin, rather than simply focusing on instant-gratification as acids and other aggressive exfoliation techniques do.

    Our first choice for exfoliation is Clay. Clay is a healthy alternative to exfoliating the skin with acids. Clay maintains and respects the integrity of the skin by not disrupting the skin's hydro-lipid barrier. It purifies, minimizes the appearance of fine lines and wrinkles, and reduces excess oil – all while leaving the skin softer, smoother, and ultimately healthier. Choose either French Rose Clay or Green Tea Clay.

    Can you still use a clay mask for dry skin? Which is the best clay suited for dry skin?

    When it comes to clay masks and dry skin, it's more about set time and consistency of the clay mask. For dry skin, you’ll want a looser, wet consistency - not a thick clay. Rather than leaving it on for a long time, you’ll want to rinse/wipe it off right before it becomes completely dry. It can also help to add a pump of your favorite oil serum into your clay mask. With those tips considered, either of our Clay Masks are appropriate for dry skin.

    Is it normal to turn red and/or get breakouts after using one of the clay treatments?

    Clay stimulates circulation, bringing fresh blood and oxygen to the area where applied. As a result some redness is common after a clay treatment. Many people prefer to mask at night for this reason.

    Clay actively draws pimples and blackheads to the surface. Therefore, it is not uncommon to ‘break out’ after a clay mask. With regular use of clay, in conjunction with our other core products (Oil Serums, HydroSouls, Shea Butters), the skin will purify and breakouts will subside, revealing a clear, and vibrant complexion.

    While uncommon, if burning or excessive irritation persists, discontinue use.

    What Sunscreen do you recommend?

    We recommend our Sheer Tint Sun Stick for facial solar protection. For sun protection for the body, we recommend Zinc Oxide as the active ingredient and to visit your local health food store - they usually have many well-vetted sunscreen products to try.

    What makeup brands do you recommend?

    Check with your favorite natural food store. Stores like Whole Foods usually have a well-vetted skin care offering and are good sources for natural alternatives to conventional make-up.

    What are the best products for rosacea or reducing redness?

    All the products in our Blue Line contain ingredients catered to pacify red, sensitive, reactive skin. In general, you'll want to look for products with the ingredients Immortelle, Chamomile, and Lavender, such as our Lavender HydroSoul, Rosehip Treatment Serum Blue, Blue Cactus Beauty Elixir, and Blue Chamomile Day Moisturizer.

    Which HydroSoul should I choose for oily or acne-prone skin?

    Our first choice HydroSoul for acne-prone skin is Lemon Thyme, which cools and calms while it minimizes appearance of pores, absorbs excess oil, hydrates, and tones.

    Rose Geranium harmonizes oil production, so if your main goal is to minimize oiliness, Rose Geranium HydroSoul is your best choice.

    Lavender HydroSoul is another wonderful ally for acne-prone skin, particularly hot and fiery acne that needs cooling, calming and soothing.

    What do you recommend for puffy eyes or dark circles?

    Our Wild Carrot Nourishing Eye Balm nourishes, brightens, smoothes the skin of the eye area.

    What is the best product for sun-damaged skin?

    Our favorite products to care for sun-damaged skin are: Rosehip Treatment Serum ~ Blue, Immortelle HydroSoul, Frankincense HydroSoul, and Pomegranate Repair Serum.

    What are your thoughts on dermaplaning for women? Men do it all the time when they shave.

    Men's skin differs in a few ways from women's skin, primarily because of their beard growth but also general skin thickness. It's testosterone's effect on skin thickness and sebum secretion. Some women of course do have oiler, thicker, hardier skin characteristics, but I still shudder when I think of the long term damage being done to the protective epidermal layer. It's there for a reason!! Dissolving or in this case, dermaplaning, weakens the skin’s ability to protect from sun exposure, microbes, virus, etc. In my opinion it's not a sustainable treatment.

    How can I make my pores smaller?

    The size of our pores is genetic so they can’t actually be reduced in size; in the same way you can’t really change your eye color or your height. However, there are some things we can do to reduce the appearance of pores. Our unique ‘Oil and Water’ combination fights free radicals, softens impurities, restores the natural balance of the skin, and with regular use will make a tremendous impact on the smoothness and luminescence of the skin. In addition, regular use of our Clay Masks can minimize the appearance of pores through their gentle exfoliation and drawing of impurities out of the skin. Another helper to smooth the appearance of pores is our Sea Algae Serum -- a silky and sheer antioxidant treatment.

    How do I oil cleanse?

    Apply Nourishing Cleansing Oil, any Oil Serum, Whipped Shea Butter, or Sweet Blossom Body Oil to damp face and gently massage into skin, focusing on areas of congestion or dryness. Spend a minute or two gently working it into your skin. Remove with a steamy hot towel. Follow by saturating your face with a Facial Tonic HydroSoul of your choice.

    Color Cosmetics

    How do I use evanhealy cosmetics?

    The beauty of these products are that they are extremely versatile and can be used anywhere on the face. You can apply products directly to the skin, or use your fingers or makeup brushes. We suggest using the warmth of your fingers to blend products like Tinted Oil Serum Foundation, Color Balm and Glow Balm into the skin. For precise application of Brow Pomade, we suggest using vegan makeup brushes, such as the evanhealy Duo Brow Brush or Small Detail Lip Brush. Please visit the product page for more information on recommended use. For more tips, check out our YouTube channel.

    Are your cosmetics Non-GMO?

    Our cosmetics do not contain genetically modified ingredients. Most ingredients are certified organic. For a list of ingredients, please visit the product page.

    Are your cosmetics vegan?

    Our Tinted Oil Serum Foundation is vegan-friendly. Our Color Balms, Glow Balms, and Brow Pomades contain certified organic beeswax.

    Are evanhealy cosmetics available in retail stores?

    evanhealy Cosmetics are available in select stores. Use our Store Locator or contact our Customer Service Team for a list of stores near you.

    Are your cosmetics safe to use around the eye area?

    All of our cosmetics are formulated for safe use around the eye area.

    Which products are ideal for people with sensitive/reactive skin?

    Our cosmetics are formulated with skin-loving organic oils and mineral pigments that work well for sensitive skin. For extra sensitive skin, evanhealy Brow Pomade and Tinted Oil Serum Foundation are ideal as they are free of essential oils.

    Do your cosmetics contain any silicones or synthetic dyes or colors?

    Our products do not contain any silicones or synthetic dyes/colors. We only use pure mineral pigments (mica and oxides) and plant dyes (bark extracts).

    I’m sensitive to mica, do you have mica-free cosmetics?

    Yes! These products do not contain mica:

    • Medina Color Balm
    • Sibyl Color Balm
    • Tinted Oil Serum Foundation

    Are evanhealy cosmetics cruelty-free?

    Yes! All of our products are certified cruelty-free by Leaping Bunny.

    How do I remove makeup from my skin?

    We recommend using our Nourishing Cleansing Oil to remove makeup and impurities from the skin. For an optional deeper cleanse, dual-cleanse by following with one of our Cleansing Milks or Tea Tree Gel. Watch our removal video for more tips HERE.

    Is the cosmetics packaging recyclable?

    Our boxes are made from recycled paper and are biodegradable. Our cosmetic packaging is recyclable and consists of a glass jar or bottle and a phenolic lid. Ask your local clean beauty or natural products store if they provide a cosmetics recycling program.

    Are your cosmetics organic?

    Organic ingredients are identified with an asterisk (*) on the product’s ingredient list. Our pigments are made of pure minerals; because minerals are not derived from living matter, they are inherently inorganic.

    How do I know which shade/color works best for me?

    We offer sample sizes of our Tinted Oil Serum Foundation, Color Balm, Glow Balm, and Brow Pomade so you can try out any shade without the full commitment. Still not sure which shade to pick? Contact our friendly Customer Service Team.

    What kind of coverage does evanhealy Tinted Oil Serum Foundation provide?

    evanhealy Tinted Oil Serum Foundation provides a natural, dewy coverage that evens skin tone, blurs imperfections, and lets the natural beauty of skin shine through.

    Does evanhealy Tinted Oil Serum Foundation contain SPF?

    evanhealy Tinted Oil Serum Foundation has not been tested for SPF.

    Does evanhealy Tinted Oil Serum Foundation have any skin benefits?

    evanhealy Tinted Oil Serum Foundation is full of moisturizing organic oils that will make your skin look and feel better as you use the product:

    • Harmonizing Golden Jojoba Oil
    • Smoothing Broccoli Seed Oil
    • Rejuvenating Rosehip Seed Oil
    • Nourishing Argan Oil

    What kind of pigments do you use in your cosmetics?

    We only use mineral and plant-based pigments (oxides, micas, and bark extract) in our cosmetics. We don’t use synthetic dyes.

    The iron oxides we source are man-made in Europe. We use man-made iron oxides because naturally occurring iron oxides are not approved by the FDA for use in cosmetics. Naturally occurring iron oxides can contain substantial amounts of heavy metals and other contaminants and are often linked to unethical labor practices.

    The micas we source are naturally occurring and are verified as safe for use in cosmetics. They are sourced from North America, Europe, and Korea.

    In our Venus Color Balm we use man-made tin oxide and Caesalpinia Sappan bark extract, which are sourced from Korea, to help us to achieve a pink color in lieu of using synthetic dyes.

    Are the pigments in your cosmetics tested for heavy metals?

    Certificates of Analysis verify that the heavy metal trace levels in our cosmetic pigments fall far below the levels in the FDA’s regulation for safe use in cosmetics.

    Where do you source your cosmetic pigments from?

    The pigments we use in our cosmetics are sourced from North America, Europe, and Korea.

    Are your cosmetic pigments non-nano?

    Yes, the pigments in our cosmetics are non-nano.

    Why is my balm grainy?

    Wax bloom can cause a grainy texture on the surface of Color Balms, Glow Balms or Brow Pomade. Wax bloom or crystallization is completely harmless and is caused by temperature changes. 

    Sanctuary Collection

    Where can I buy the Sanctuary Collection?

    You can buy online here, and select retail stores near you. Call your nearest retailer to find out if they carry the line. To find your closest retailer use our Store Locator.

    How do I find what organization my Sanctuary purchase is going toward?

    You can find our current organization and past recipients at evanhealy.com/sanctuary, which is updated monthly to reflect the current organization.

    What is the Sanctuary Complex?

    The Sanctuary Complex is a therapeutic and supportive blend of some of our favorite, most beloved oils, and the foundation of our Sanctuary products. It celebrates the healing and necessary power of diversity. It consists of rosehip, argan, pomegranate, prickly pear, sea buckthorn, vanilla infused jojoba, and calendula infused olive oils.

    What scents/oils are going into it?

    Phase One Sanctuary Collection is essential oil free to accomodate even the most hyper-sensitive skin. However there is a subtle slightly-sweet natural aroma in both products that is a result of the vanilla infused jojoba oil, and the sea buckthorn, which has a very soft and sweet berry note. There are no added fragrances or essential oils.

    Is it vegan?

    The Nectar Balm contains organic beeswax, but the Sanctuary Serum is vegan.

    How do I use the Sanctuary Products?

    To learn how to use the Sanctuary Serum click here. To learn how to use the Sanctuary Nectar Balm click here.

    Is it for your face?

    Sanctuary Serum and Nectar Balm have been formulated for the face but can certainly be used on the body in areas that might need extra support.

    Are these two meant to be used together? Since they have the same ingredients?

    They certainly can be used together for people who want extra nourishment, moisture and support, but it's not necessary to use both to benefit from the Sanctuary products.

    How do I use these in a humid climate?

    As with any of our Oil Serums & Balms, if you are in a more humid climate we recomend using slightly less oil or balm and more HydroSoul.

    Help, my Sanctuary Nectar Balm melted. What do I do?

    If your Sanctuary Nectar Balm has melted in the heat, simply pop in the fridge to resolidify. If grainy, you can heat up to melt fully, then stick in the fridge to resolidify. The product is still good.

    Miscellaneous

    Do you ever reuse bottles? Is there a way of sending it back to be recycled?

    Due to health code restrictions, we are unable to have a recycling program here. But, all of our products are recyclable so we encourage you to repurpose them for your own use or take them to a local recycling facility.

    Are your shipping materials environmentally friendly?

    We only ship with recyclable and biodegradable materials.

    Do you offer free samples?

    In the past we have not, but we are currently working on a system for sample requests with online purchases.

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