Frequently Asked Questions

Below you’ll find the most frequently asked questions about evanhealy, skin conditions, and our products.
If you have additional questions, please call us at 1-888-335-0190 or email [email protected]

Product Specific

What is the difference between French Rose and Green Tea Clay?

Green Tea Clay provides a deep-action cleansing mask with the antioxidant properties of certified organic and powdered matcha green tea, which leaves the skin feeling clean, light, and refreshed. It is deeper-reaching in its action, and ideal for congestion and break-out prone skin.

French Rose Clay with Rhassoul, a mineral-rich clay from the Atlas Mountains of Morocco, is a gentle, exfoliating, refining and polishing treatment appropriate for all skin. It is more topical in action.

What is the difference between the Oil Serums?

Each of our five Oil Serums plays an essential role in providing complete nourishment for the skin. In combination with one of our Facial Tonic HydroSouls, the skin doesn’t need anything else. Our unique ‘oil and water’ combination cleanses, tones, hydrates and protects all skin regardless of condition. And while each Serum ‘targets’ a particular skin condition, it is also true that each Serum will provide all the ‘essential basics’ that the skin requires to remain healthy, clean and balanced.

Choosing the right Serum is not an ‘either/or’ situation. All of our Serums – regardless of your current skin condition – will leave your skin in a healthy, balanced state.

Our Rosehip Treatment Facial Serum – Rose or Blue – is an excellent everyday choice for most skin conditions. Rosehip seed oil is considered a ‘dry’ oil and is perfect for those with normal to oily skin. Our Rosehip Serum combined with one of our HydroSouls works to normalize oil balance in the skin.

• Our Rose Blend with sweet, rosy-leaf geranium and earthy, vitalizing carrot seed combines to balance diverse skin conditions in particular those with an oily/dry combination.

• Our Blue Blend features calming and soothing essential oils of blue chamomile, immortelle, and lavender to enhance the regenerative effects of rosehip seed oil. Can be used for all skin conditions, particularly those with sensitive skin.

Argan Intensive Facial Serum is nourishing for most skin that requires light, daily protection. It features silky nutritious Argan oil exclusively produced from by the small, self-governed Berber Women’s Cooperatives of Morocco. Precious essential oils of jasmine, sandalwood, and sacred frankincense from Oman add to an exotic treatment.

Pomegranate Repair Serum is a deeply nourishing daily treatment for delicate, damaged, and/or dehydrated; and congested, blemished skin. Features an exceptional combination of fruit, seed, and berry oils known for their affinity with the skin’s natural balance oil and water; without the addition of essential oils.

Neem Immortelle Purifying Serum is an excellent option for purifying congested, blemished, and troubled skin. Suitable for many other skin conditions, this formula is a unique combination of the infusion of whole plant immortelle with organic olive oil, combined with immortelle essential oil, and neem-cured organic sesame oil.

Blue Cactus Beauty Elixir is a wonderful choice for skin that is both incredibly reactive and incredibly dry. Centered around Moroccan prickly pear seed and blue tansy oils, it is a cooling, nourishing, antioxidant-rich oasis for parched, sensitive skin.

How do you use the Oil Serums?

Always use evanhealy Oil Serum and Facial Tonic HydroSoul together. Here’s how:

  • Start by putting 1 to 2 pumps of Oil Serum into palm of hand. Add more or less to fit current skin condition.
  • To that, add generous misting of Facial Tonic HydroSoul (start with 5 – 7 sprays) to Oil Serum.
  • Combine the two together between palms of hands.
  • Press the Oil Serum and Facial Tonic HydroSoul into clean face, evenly distributing between cheeks and forehead/chin areas.
  • Finish with misting of Facial Tonic HydroSoul (optional).

Many find the rich combination of our nourishing Oil Serums layered with our hydrating plant HydroSouls serves very well as a daily moisturizer.

What's the difference between a HydroSoul and a regular rose water or facial tonic? Can it be used as a toner?

Our HydroSouls are organic plant waters, also referred to as a facial tonic, and can be used as a toner. Rose water is a generic term that can refer to both a true rose hydrosol, but also to water with “rose essence” and a dispersant added to it. To learn more about what a HydroSoul is and is not, along with how they are made, please read our Truth Seeker’s Guide to HydroSouls.

Can you use serums on their own? Do I have to use a hydrosol?

Using an oil serum on its own will not harm your skin. The reason we encourage the use of Serum + HydroSoul is because the mixture of water and oil penetrates more deeply, and mimics the natural environment of the skin. Adding a HydroSoul significantly enhances the efficacy of the oil serum, and works in synergy with the oil to re-create the skin’s protective hydro-lipid barrier.

Can I use two serums at once?

It’s not necessary, but yes, our Oil Serums can be paired up.

How do you recommend layering the products?

Essentially, after cleansing, an easy tip is to layer thinnest to thickest. A simple daily routine might be cleanse, hydrosol, oil serum, and day moisturizer. If you’re incorporating Sea Algae Serum, you would generally layer it after cleansing but before moisturizing, however some people like to use it later because they find it works as a primer for sunscreen and makeup.

In short, there’s not a wrong way to layer the products. You can even add your Oil Serum, HydroSoul, Shea Butter, and Sea Algae Serum into you hand all at once, blend together and apply. Our products are very adaptable and dynamic.

What is the difference between the Whipped Shea Butters?

The difference between our Whipped Sheas is subtle. They are both appropriate for all skin conditions, particularly skin that is dry, sensitive, troubled, irritated and over-processed.

Whipped Shea Butter with Olive Leaf contains a larger variety of herbal infusions including olive leaf, nettle, comfrey, self heal, and calendula infused in olive oil, along with vanilla-infused coconut oil, which makes it smell like vanilla frosting. It is generally our first choice for very dry, sensitive reactive skin in need of nurturing, calming, and restoration.

Whipped Patchouli Vanilla Shea Butter contains only a couple of the herbal infusions -- calendula, olive leaf, and vanilla -- and has the addition of Evan’s aged patchouli essential oil, a cooling, grounding essential oil that has a wonderful ability to help soften the appearance of fine lines and wrinkles.

I'm very interested in oil cleansing, do you have any oil cleansers?

We currently have a few items that you can use for oil cleansing. The items are: Coconut Cream Cleanser, Neem Immortelle Purifying Infusion, Sweet Blossom Hydrating Oil, and any of our Shea Butters.

How do the masks exfoliate? Do I have to do anything other than let the mask dry and rinse it off?

Clay masks exfoliate on their own in a very gentle, non-invasive way. Clays are negatively charged and attract positively charged particles -- things like toxins, and dead cells, etc. They are able to differentiate dead skin cells from living ones and absorb all dead skin cells, as well as drawing out any other impurities. This is a really unique type of exfoliation because many other non-abrasive exfoliants slough away both living and dead cells, as well as disrupt the protective acid mantle the skin creates for itself. By using clay mask as an exfoliator we're able to experience the benefits of exfoliation, without disrupting the epidermal layer.

The clay is a different color from the last one I bought. Is this normal?

When using truly natural ingredients, there can be a lot of variation year after year. Sometimes plants + minerals have markedly different scents or color from one season to the next. Since clay is harvested from the earth and not grown, it's not so much that it varies as a result of the seasons, but rather where exactly it is harvested - even if it's coming from the same supplier. It's completely normal and you should still experience the same results.

Are your products safe to use during pregnancy?

Yes, in our experience, all our products are perfectly safe during pregnancy.

If you wish to be extra cautious you might refrain from using the Blemish Treatment Serum, which has a high concentration of essential oils.

By the way, Whipped Shea Butter with Olive Leaf is exceptional to prevent stretch marks.

Can I no longer use a product after the sell-by date?

The sell by is not an expiration date so it will be good for an additional 5 months after opening.

Quality + Purity

Who certifies your products Organic?

Oregon Tilth certifies most of our key products as organic. Over the past 40 years, Oregon Tilth has led the way in organic agriculture and sustainable production methods, playing a leading role in the formation of a federal USDA National Organic Program and expanding organic sustainability beyond agriculture. Our work with Oregon Tilth ensures the organic integrity of our products.

How fresh are your ingredients?

We make our products fresh by hand every few weeks. Each batch is numbered and dated with an unopened shelf life of 15 months to 2 years. This varies according to product type and can be found on the bottom of the box. Once opened, we recommend using our products within 6 months. If stored away from heat and light, they will maintain their freshness and vitality.

Are all carrier oils used in your products unprocessed, unrefined, and cold-pressed?

Yes - we maintain the same standards of quality for all our carrier oils.

Do you use any synthetic fragrances in your products?

None whatsoever. All fragrances in our products are from steam-distilled, therapeutic grade essential oils.

Are all your HydroSouls made the same? Steam-distilled in alembic copper?

All of our HydroSouls are low-temperature steam distilled using Alembic Copper Stills with the exception of Rose Petal, Immortelle, and Frankincense. These plants are difficult to grow in large numbers in Washington, where our core distilling is done.

My product’s color/scent is different from the last time I purchased it. Is something wrong?

Because we use whole plants, our products can vary in scent and color from batch to batch. This is simply a sign of authentic, unadulterated plant material.

Is your Amazigh Argan Oil unrefined, unprocessed, and cold-pressed?

Yes. Our Argan oil is sourced from the Al Amal Women's Co-Op in southern Morocco, where it is hand-harvested, hand-cracked, and hand-pressed. You can read more about the process on our blog post about Evan’s journey to meet the women of the Al Amal Women’s Co-operative, where we source the argan oil we use in our products.

Do any of your products contain ingredients from GMOs?

No, we don’t use any genetically modified ingredients in our products.

Are your products cruelty-free?

All evanhealy products are completely cruelty free. We never test on animals during any stage of our product development or production — only on willing and eager humans :) We don’t sell to China where animal testing is required in the sales of cosmetics.

Why don't you use a dark or amber colored glass bottle for your products to protect them from sunlight?

We package our Oil Serums and other products in clear glass rather than opaque glass for the very reason that it offers the ability to actually see the color and quality of the Oils, Hydrosols, or any of our products. Literally transparent. While opaque bottles may keep out light, they also hide the presence of bacteria in hydrosols (it’s really important to be able to see your hydrosol), and hide the dullness of processed oils.

Additionally, to experience optimal results, daily use of the products is key. If you are using the product on a daily basis they will be finished well before they are impacted by light exposure.

How do you evaluate your products for purity and sustainability?

  • We are free of GMOs, parabens, and gluten with the exception of our Light Moisture Replenishing Fluid.
  • Our products are not tested on animals. Most are vegan with the exception of our Lip Balm, Eye Balm and the brush in our Clay Mask Kit.
  • Many of our products are certified organic. Others use certified organic ingredients. Many do not require preservatives.
  • We use sustainable practices including eco-friendly packaging.
  • We work with family farms, tribal villages and self-governed women's cooperatives.

Ingredients

Are your products gluten-free?

All of our products are gluten free with the exception of Light Moisture Replenishing Fluid, Lemongrass Facial Polish and Hibiscus Willow Flower Mask — all of which contain oat.

What is your source of Vitamin-E (Tocopherol)?

We only use one source of Vitamin E, which comes from non-GMO soy.

What are flower essences?

Like homeopathy, flower essences are extreme dilutions of plants and water and are thought to capture the vibrational imprint of a plant. As vibrational remedies, they are created to treat our vibrational selves and leave more of an emotional and energetic impact than a physical one. Yet since so much of skin health and beauty is tied into our mental and emotional states, flower essences are a wonderful and supportive tool to use in holistic skin care.

Are there any hidden ingredients? Is every ingredient listed on the product page and packaging?

We don't hide any ingredients - our products only contain the ingredients listed on the ingredients tab on the product page.

Do any of your products contain ingredients from GMOs?

All our products are GMO free.

Which one of your products contain the most Vitamin C?

Vitamin C is a very volatile, water-soluble compound. Despite popular belief, as a result of its volatility it is actually quite rare to find an active and effective version of it in skin care -- holistic or conventional.

Much of the isolated l-ascorbic acid Vitamin C based products in the marketplace are already oxidized by the time they hit the shelves. Even if oxidation wasn’t an issue, there is still an issue with isolated Vitamin C products in that they are missing the many incredible cofactors that are always includes alongside Vitamin C in nature.

In our products, the best source of Vitamin C is our Hibisicus Willow Flower Mask, where you will find it in its most stable, active, and whole-plant form, and with all the other key cofactors and antioxidants that nature provides to amplify the power of this skin beautifying compound.

Are your products Vegan?

Most of our products are vegan, with the exception of our Lip Balm, Eye Balm and the brush in our Clay Mask Kit.

Skin Related

Which of your products do you recommend for Melasma/Hyperpigmentation?

Both our Rosehip Treatment Serums (Rose or Blue), and our Pomegranate Repair Serum are excellent choices for hyperpigmented skin, especially when paired with a HydroSoul.

How long will it take for my skin to heal?

The answer differs for everyone. While most individuals notice immediate improvement, for some it may take 6 to 8 weeks.

What we put into our body is as important as what we put on it. If your skin takes longer than 6 - 8 weeks to improve, then we suggest consulting with a Nutritionist or Natural Practitioner to address other issues such as diet, digestion, stress and environmental factors that may be causing your skin issues.

My skin has been looking worse, why is that?

Switching to a simple, holistic, plant-based skin care routine may result in the releasing or ‘purging’ of accumulated impurities. This process is natural and temporary. Allow your skin to release built-up synthetics, preservatives and toxins. How long this takes depends on your individual situation – your health, diet, digestion, stress and prior skin care choices.

What should I use at night?

Nighttime is when the skin regenerates and detoxifies, and because of this it is important to be light-handed with your product application at this time. It’s important to avoid waxes, emulsifiers and more complicated formulations at night, which is why we suggest, after cleansing, to stick to a simple routine of Oil Serum and HydroSoul only. If you need a bit more moisture than Oil + HydroSoul alone provides, Whipped Shea Butter is the best choice for night care.

What should I use for wrinkles?

Follow one of our daily treatment protocols (according to your individual skin condition) – Rose, Blue, or Blemish. Each treatment protocol includes the basics for healthy, vibrant, toned skin: gentle Cleanser, nourishing Serum and HydroSoul combination, and a deep pore-cleansing Clay Mask.

You may adjust or add the following to the daily treatment protocol:

  • Pomegranate Repair Serum is the most regenerative of the Oil Serums.
  • Our Whipped Shea Butter is an excellent choice for those with damaged, dry, dehydrated or sensitive skin conditions.
  • Our Sea Algae Serum is firming antioxidant treatment that helps tonify the skin and targets signs of aging.
  • Frankincense Hydrosoul is a resinous, restorative and rejuvenating hydrosol that supports tone and firmness in all skin.

How can I exfoliate skin?

Acid peels dissolve the epidermal layer and weaken the skin’s ability to defend itself. Our approach to skin health is one of longevity. This means we only work with ingredients that support the long-term health of the skin, rather than simply focusing on instant-gratification as acids and other aggressive exfoliation techniques do.

Our first choice for exfoliation is Clay. Clay is a healthy alternative to exfoliating the skin with acids. Clay maintains and respects the integrity of the skin, while drawing toxins and dead skin cells out of tiny dermal pores. It purifies, minimizes fine lines and wrinkles, and reduces excess oil – all while leaving the skin softer, smoother, and ultimately healthier. Choose either French Rose Clay or Green Tea Clay.

An alternative, or complementary, choice is our Lemongrass Facial Polish – a gentle, exfoliating treatment that targets deep-pore cleansing and polishing of the skin, without dissolving or damaging the epidermal layer of the skin.

Can you still use a clay mask for dry skin? Which is the best clay suited for dry skin?

When it comes to clay masks and dry skin, it's more about set time and consistency of the clay mask. For dry skin, you’ll want a looser, wet consistency - not a thick clay. Rather than leaving it on for a long time, you’ll want to rinse/wipe it off right before it becomes completely dry. It can also help to add a pump of your favorite oil serum into your clay mask. With those tips considered, either of our Clay Masks are appropriate for dry skin.

Is it normal to turn red and/or get breakouts after using one of the clay treatments?

Clay stimulates circulation, bringing fresh blood and oxygen to the area where applied. As a result some redness is common after a clay treatment. Many people prefer to mask at night for this reason.

Clay actively draws pimples and blackheads to the surface. Therefore, it is not uncommon to ‘break out’ after a clay mask. With regular use of clay, in conjunction with our other core remedies (Oil Serums, HydroSouls, Shea Butters), the skin will purify and breakouts will subside, revealing a clear, and vibrant complexion.

While uncommon, if burning or excessive irritation persists, discontinue use.

What Sunscreen do you recommend?

We recommend our Sheer Tint Sun Stick for facial solar protection. For sun protection for the body, we recommend Zinc Oxide as the active ingredient and to visit your local health food store - they usually have many well-vetted sunscreen products to try.

What makeup brands do you recommend?

Check with your favorite natural food store. Stores like Whole Foods usually have a well-vetted skin care offering and are good sources for natural alternatives to conventional make-up.

What are the best products for rosacea or reducing redness?

All the products in our Blue Line contain ingredients catered to pacify red, sensitive, reactive skin. In general, you'll want to look for products with the ingredients Immortelle, Chamomile, and Lavender, such as our Lavender HydroSoul, Rosehip Treatment Serum Blue, Blue Cactus Beauty Elixir, and Blue Chamomile Day Moisturizer.

Which HydroSoul should I choose for oily or acne-prone skin?

Our first choice HydroSoul for acne-prone skin is Lemon Thyme, which cools, calms and protects while it minimizes appearance of pores, absorbs excess oil, hydrates, and tones.

Rose Geranium harmonizes oil production, so if your main goal is to minimize oiliness, Rose Geranium HydroSoul is your best choice.

Lavender HydroSoul is another wonderful ally for acne-prone skin, particularly hot and fiery acne that needs cooling, calming and soothing.

What do you recommend for puffy eyes or dark circles?

Our Wild Carrot Nourishing Eye Balm nourishes, brightens, smoothes the skin of the eye area.

What is the best product for sun-damaged skin?

Our favorite products to care for sun-damaged skin are: Rosehip Treatment Serum ~ Blue, Immortelle HydroSoul, Frankincense HydroSoul, and Pomegranate Repair Serum.

What are your thoughts on dermaplaning for women? Men do it all the time when they shave.

Men's skin differs in a few ways from women's skin, primarily because of their beard growth but also general skin thickness. It's testosterone's effect on skin thickness and sebum secretion. Some women of course do have oiler, thicker, hardier skin characteristics, but I still shudder when I think of the long term damage being done to the protective epidermal layer. It's there for a reason!! Dissolving or in this case, dermaplaning, weakens the skin’s ability to protect from sun exposure, microbes, virus, etc. In my opinion it's not a sustainable treatment.

How can I make my pores smaller?

The size of our pores is genetic so they can’t actually be reduced in size; in the same way you can’t really change your eye color or your height. However, there are some things we can do to reduce the appearance of pores. Our unique ‘Oil and Water’ combination fights free radicals, softens impurities, restores the natural balance of the skin, and with regular use will make a tremendous impact on the smoothness and luminescence of the skin. In addition, regular use of our Clay Masks can minimize the appearance of pores through their gentle exfoliation and drawing of impurities out of the skin. Another helper to smooth the appearance of pores is our Sea Algae Serum -- an antioxidant firming treatment.

How do I oil cleanse?

Apply any Oil Serum, Whipped Shea Butter, or Sweet Blossom Body Oil to damp face and gently massage into skin, focusing on areas of congestion or dryness. Spend a minute or two gently working it into your skin. Remove with a steamy hot towel. Follow by saturating your face with a Facial Tonic HydroSoul of your choice.

Miscellaneous

Do you ever reuse bottles? Is there a way of sending it back to be recycled?

Due to health code restrictions, we are unable to have a recycling program here. But, all of our products are recyclable so we encourage you to repurpose them for your own use or take them to a local recycling facility.

Are your shipping materials environmentally friendly?

We only ship with recyclable and biodegradable materials.

Do you offer free samples?

In the past we have not, but we are currently working on a system for sample requests with online purchases.