What happened to my magic evanhealy lip balm?

Whipped Shea Butter for Lips

*April 2023 UPDATE*

We’re still searching to find a vanilla that meshes with our lip balm formulation to produce the comforting moisture that so many of us have come to be familiar with. Surprisingly, the vanilla impacts the formula in many ways beyond its fragrance.

As a result, in the past year we have tested several vanillas from different regions in an attempt to match the original experience. However, to date we not been able to get it quite right. So once again we are testing a variety of additional vanillas in pursuit of the perfect blend.

In the meantime, we ask for your continued patience. 

To allow you to experiment with alternative evanhealy products that might better deliver the desired lip balm experience, we’re reducing the price of our multi-functional facial balm sticks as these items are quite popular as a lip balm alternative.

Until we have satisfactorily restored our lip balm to its original premise these facial balms will be reduced by 50% on our website here

There are four balms to choose from. All are certified organic, multi-functional and provide a moisturizing occlusive layer for face, eyes, lips or anywhere on the body.

About the Balms

Sanctuary Replenishing Balm

Sanctuary Replenishing Balm

*Essential oil free for sensitive skin and our first choice as a lip balm replacement.

A certified organic, multi-omega, multivitamin, multi-nutrient for skin.


Made from Sanctuary Complex oils, butters and waxes - nothing more

A silky and profoundly nourishing balm to revitalize and moisturize dull, sensitive, mature & dry skin

Essential oil free for sensitive skin


Blue Cactus Cooling Balm

Blue Cactus Cooling Balm

Certified organic, multi-functional moisture


Moisturizing occlusive layer & on-the-go skin care in stick balm form

Ideal for sensitive, reactive dry & devitalized skin

With Blue Tansy and Prickly Pear Seed Oil


Patchouli Frankincense Rejuvenation Balm

Patchouli Frankincense Rejuvenation Balm

Certified organic, multi-functional moisture


Certified organic, multi-functional moisture

Moisturizing occlusive layer & on-the-go skin care in stick balm form

Ideal for mature, dry & dull skin


Rose Vetiver Balm

Rose Vetiver Balm

Adaptogen face balm stick 


Certified organic, multi-functional moisture

Moisturizing occlusive layer & on-the-go skin care in stick balm form

Ideal for dry & combination skin

*October 2022 Original Post*

This spring we found that we were unable to purchase the vanilla oil that we had been using in our lip balm for the past dozen years. In the natural world some ingredients, often without explanation, simply cease to be available. So, we went on a hunt and experimented with several other organically sourced vanillas. This precious oil is sourced from different geographical regions and each imbue the oil with its own distinct qualities.

One wouldn’t think that changing one ingredient would have such a marked effect. Yet it did. As we experimented with the different vanillas, we noticed unexpected results. Some of our in-house experts noticed that the lip balm was less moisturizing, others said it was grainier, yet others were disappointed in the fragrance. Not to mention the noticeable change in color.

All this from changing one ingredient.
How confusing.

After testing various options – with different vanillas at different percentages – we settled on one that our internal team believed to be closest to the original experience. I say ‘experience’ because the formula did not change. Every single ingredient in our original formula remains in the exact percentage – considering the slight adjustment to the percent of vanilla we are using. We reduced the percent of vanilla slightly, not for cost or any other reason, other than to get as close to the original ‘experience’ as we could.

In August we announced this change with the hope that most customers would appreciate the information and that the new-source-vanilla lip balm would be close enough to the original experience to be satisfactory. Yet that has not been the case. Too many of you are disappointed. So, we have gone back to the drawing board, continuing to search for alternative vanillas and engage our product wizards to finesse the lip balm with various new-source vanillas to get back to the original magic.

Nothing pains us more than not being able to deliver the magic you have come to expect. I want you to know that our mission is to find a vanilla that will deliver that magic again. 

In the meantime, if you have a lip balm that does not meet your expectation simply email [email protected] and we will issue a credit within 48 hours (outside of weekends). You don’t have to return it. In fact, feel free to use it. We’d rather you use it and get some satisfaction than discarding it. You deserve to be 100% happy. Use it and enjoy it.

In the meantime, we’d ask for your continued patience as we search out an alternative that will bring us all back to the magic we love.


~ David Gordon

CEO | Co-founder


I kind of can’t believe how comforting it is to have my experience of this change met with not only honest acknowledgement that there has in fact been a change, but also an effort to try to restore the experience back to the original. I was not someone who regularly used chapstick or a lip balm before accidentally stumbling into this one, and I am really hoping to get this back in the future. In the meantime, like others I am holding and using sparingly the very last bit of my original stick!

C Offenbacher

I was dismayed to note the change in color and texture, as I am very picky about lip balms. However, I’ve been pleasantly surprised at how nice the new texture is. Not quite as magical, but still a step above the rest. I’m happy with my purchase. Thank you for the transparency and information on this issue!

Oat Tops

Such a classy move by Evan Healy ~ I believe most other skin care companies would say, this is our new product…. You will have to adjust to it. I still have a lip balm made with the original formula & I use it like it’s gold, trying so hard to make it last as long as possible. It’s the best lip balm I have ever used. Thank you for really caring about your customers 🤍

Denise Miller

I love the transparency. Thank you for always being up front and upholding the standards we all know and love.


I was happy to get this message. Your lip balm is my absolute favorite. And I was so disappointed with the last two I bought! I thought they had gone bad!!! I hope you can recreate the magic!!!

Patricia Taylor

Leave a comment

Please note, comments need to be approved before they are published.